想要让买家主动给你留评论,在做好产品之外还需要非常优质的客服服务,邮件沟通就是其中一个方面。卖家们想获得更多好评都在用各种软件给客户发索评邮件,但是你发的邮件客户是否愿意看?对客户留评论有多少吸引力呢?下面这三封邮件模板可以让你事半功倍!
这篇文章是对应本站另外一篇干货《不刷单,如何正确使用索评邮件获得跟多的亚马逊评论?》,有兴趣地可以对照着看看。
亚马逊索评邮件一:
标题: Thank you for your {{product-name}} purchase!
正文: Hello {{buyer-first-name}},
Thank you for purchasing your {{product-name}}. This is the first of three emails you will receive to ensure proper delivery and satisfaction.
{{order-link:Your order can be viewed on Amazon.com here}}
We value your complete satisfaction and strive to offer a high quality product and service. We will personally follow up with Amazon to make sure your brand new product is delivered in a timely manner.
If for whatever reason you have any issues receiving your product, don’t worry, we have you covered. Reply to this email or contact Amazon customer service right away at:
{{amazon-customer-service-link}}
While you wait for your item to be delivered, please find a stranger to high five. It will make their day and you’ll enjoy it too.
Thank you again for your purchase.
Sincerely,
Name
Customer Service
亚马逊索评邮件二:
标题: How is your {{product-name}} working for you?
正文: Hello {{buyer-first-name}},
This is the second of three emails you will receive from us. By now Amazon should have delivered your brand new {{product-name}}. Remember, if you have any issues whatsoever, please reply to this email or contact Amazon Customer Service (they are very helpful and speedy) at:
{{amazon-customer-service-link}}
We are a growing company and appreciate every purchase. We strive to ensure that all of our customers are completely satisfied, and it is our hope that you truly are.
2 Minute Favor To Ask
If the product has met or exceeded your expectations we would love to hear about it. Please spread the word by leaving a review (it will only take 2 minutes and it is very much appreciated).
Feel free to comment on how the product is working for you, and our customer service. Your feedback helps ensure we keep doing things right. You can create your review here:
{{product-review-link:Write your review here}}
(We will thank you profusely and even find a homeless kitten to hug on your behalf)
Again, if there are any issues with the product, please reply to this email or contact Amazon Customer Service before leaving a review, so we can take care of any issues first:
{{amazon-customer-service-link}}
Sincerely,
Name
Customer Service
亚马逊索评邮件三:
标题: [Last Email] Dedicated To Your Experience!
正文: Hello {{buyer-first-name}},
This will be our final email to you regarding your brand new {{product-name}}. If you have not already left a review on our product we’d really appreciate you doing that. We take all reviews seriously and want to ensure orders are processed promptly and shipments arrive as promised.
We strive for a high quality product and customer experience. If you have just 2 minutes to spare and are enjoying your product please do leave us a review here:
{{product-review-link:Write your review here}}
(For each review we receive we will find a public place to spontaneously dance in your honor)
Lastly, if there are any issues with the product, please reply to this email directly or contact Amazon Customer Service before leaving a review so we can take care of any issues first:
{{amazon-customer-service-link}}
Thank you and please have a fantastically glorious day. Again, this is the last email you will receive from us so we really do hope you’re enjoying your purchase.
Sincerely,
Name
Customer Service